In September 1982, a librarian at Duke set up a simple loose-leaf binder suggestion book in the lobby of Perkins Library. Each page in the book had a spaces for three suggestions/questions and three answers. In October of that year, the first group of pages with written suggestions and questions were removed, taken home by that librarian and answered in long-hand, then typed up by an administrative assistant directly onto the original pages and placed back in the book for anyone to read.
Read more:
http://snapzu.com/gladsdotter/the-archives-of-the-library-answer-person
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