Can helplines survive our growing fear of the phone call?

For decades, Childline and Samaritans have offered a friendly ear. But how does that work when so many of us would rather text, email or instant message?
Read more: https://www.theguardian.com/global/2018/nov/19/helplines-advice-survive-fear-phone-calls-samaritans-childline?source=Snapzu